FAQs

The KFC Yum! Center is fully equipped with ADA Accessibility entrances and seating. Any patron who requires hearing or vision assisted seating may contact the KFC Yum! Center Ticket Office at (502) 690-9090. Wheelchair/mobility accessible seating may be purchased in person at the KFC Yum! Center box office. Otherwise it must be purchased through Ticketmaster.com. Guests that require ADA Accessibility Seating must request this at the time of ticket purchase.

Disabled or elderly patrons that need an ADA accessible entrance may utilize the drop-off area in front of the KFC Yum! Center on Main St. between Second and Third Streets. Patrons will be able to access the main entrance to the facility with the use of the ramps on the Pepsi Plaza.

Galt House Hotel and the PARC-operated garage located at the KFC Yum! Center are the two parking facilities that allow for direct interior access to the KFC Yum! Center and are ADA accessible. Patrons parking at the Galt House garage will enter the venue through use of the skywalk. Additional ADA accessible parking is available in a variety of parking garages, street lots, and on-street parking near the KFC Yum! Center. For more information, visit our Directions & Parking page.

Navigation for the Visually Impaired
In partnership with the American Printing House for the Blind, visually impaired guests can now navigate the KFC Yum! Center without assistance. GoodMaps technology transforms any smartphone into an audio guide that tells users exactly where they are in the venue and guides them — turn by turn, step by step — to elevators, restrooms, concession stands, arena seating areas and more. Download the GoodMaps Explore app for an Apple device or Android device today and easily navigate the KFC Yum! Center during your next event!

Certified Sensory Inclusive
After the arena's staff received training by leading medical professionals, the KFC Yum! Center was certified Sensory Inclusive by KultureCity in Fall 2018. To enable guests with sensory sensitivities or challenges to more fully enjoy events at KFC Yum! Center, the arena will provide sensory bags equipped with noise-canceling headphones, fidget tools, verbal cue cards, and weighted lap pads. These items are available now at the Fan Assistance booths. We also have a sensory-friendly quiet space that will be available during all events for patrons located behind section 112 on the main concourse.

All guests entering the KFC Yum! Center must have a valid event ticket to gain admission. For events with printed tickets, guests should retain their ticket stubs in order to verify proper seat location. Re-entry to the arena is prohibited.

Please allow extra time for security procedures when entering the KFC Yum! Center. All guests will be required to pass through a metal detector upon entry to the building. 

All tickets for Louisville Athletics events are digital. For step-by-step instructions on how to download and manage your tickets, click here.

Alcohol is only served to persons over the age of 21 with a valid ID. Sodexo Live!, the official concession provider of the facility, has a limit of two (2) drinks per person per purchase. No outside alcohol is permitted inside the facility.

All bags are subject to search upon entering the arena. Backpacks of any kind, including drawstring, fanny packs, computer bags, and camera bags are prohibited. Please plan accordingly to help facilitate a quick and efficient entry process. Please report suspicious bags to a KFC Yum! Center team member.

Bags no larger than 14" x 14" x 6" will be allowed into the arena for events.

Medical and parenting bags are permitted and subject to search.

Signs which are hand-held and no greater than 11" x 17" in size are allowed at most events. Signs may not be hung or fastened anywhere in the arena. Small signs should not be commercial or obscene in nature or cause any disturbance to other fans. The KFC Yum! Center reserves the right to remove any banner at any time.

Fans interested in running a message on the video board during Louisville Athletics events please fill out the Request a Videoboard Message form.

The use of still cameras during concerts and events is determined by the artist/event; please contact KFC Yum! Center for specific event policies (502) 690-9000.

Professional cameras, iPads, tablets, camcorder/Go Pro recording devices, and selfie sticks are prohibited at all events.

The KFC Yum! Center is a cashless venue. All major debit and credit cards are accepted at concession and merchandise locations within the facility. Contactless transactions can also be made using Apple Pay, Samsung Pay, and Google Pay. 

There is a Cardinal Authentic Store located in the lobby of the KFC Yum! Center that carries official Louisville Athletics gear. The store is open Monday through Friday from 11 a.m. – 4 p.m, and during all Louisville Athletics events held at the KFC Yum! Center.

Sodexo Live! manages all catering needs at the KFC Yum! Center. Whether you are planning a corporate meeting, a pre-show reception, or a formal dinner, Sodexo Live! offers a variety of options to accommodate your needs. After booking your event at the arena, our event coordinator will connect you with Sodexo Live! to arrange your food and beverage service.

For information on becoming a KFC Yum! Center Suite or Club Seat Holder and gaining access to our exclusive club rooms, please contact Louisville Athletics at (502) 852-2015.

For suite inquiries, contact our Senior Director of Sales, Robbie Valentine at rvalentine@kfcyumcenter.com.

The KFC Yum! Center has more than 170 permanent and portable points of concessions that offer something for everyone’s taste. See a full list of our Arena Food & Beverage.

The KFC Yum! Center will occasionally run contests and giveaways. Please see the Contest Rules, below.

• Once chosen, the winner has 24 hours to accept the offer.
• By entering the contest, the participant agrees to receive further electronic communications from the KFC Yum! Center & the partner sponsoring the giveaway.
• The winner must follow all additional rules below in order to win:
  • KFC Yum! Center Contest Rules:
    • All participants must be 18 years or older or must be accompanied by an adult to claim any prizes.
    • The winner is responsible for transportation to and from to claim the prize.
    • The winner must have a valid photo I.D. to claim prizes.
    • Employees of the KFC Yum! Center, Learfield IMG, ASM Global, Sodexo Live!, Andy Frain, as well as friends or relatives of those involved in the contest process, are not eligible to win.
    • No purchase is necessary to win.
    • Purchases will not increase your odds of winning.
    • The Winner is RANDOMLY chosen by members of the KFC Yum! Center staff.
    • Any participants who use foul language or vulgarity will have their entry deleted and will be disqualified from the contest.
    • The KFC Yum! Center (Managed by ASM Global and owned by the Louisville Arena Authority) is not responsible for any injury/incident that occurs as a result of winning the prize.
    • Meta® is in no way responsible or involved in the contest process.

Doors open at varying times according to the nature of the event and the preference of the promoter/artist. Typically, doors will open 60 to 90 minutes before an event. There is no re-entry during events.

For Louisville Men's and Women's Basketball games, the doors will open 60-minutes before tip-off. 

Guests not abiding by the Guest Code of Conduct are subject to ejection without refund from the KFC Yum! Center.

Elevators are located in the following areas:

• Garage
  • South West Side by Norton Healthcare/ Third Street Entrance (only travels to garage & lobby)
  • South East Side by Second Street Entrance
• Lobby
  • South West Side by Cardinal Authentic (Priority Access for guests who are in wheelchairs)
  • South East Side by the Legends Room
• Main Concourse
  • South West Side by Section 102-103
  • West Side by Kentucky Hall of Fame (only travels to Main Concourse and Suite Levels 1 & 2)
  • South East Side by Section 119-120
  • East Side by Kentucky Hall of Fame (only travels to Main Concourse and Suite Levels 1 & 2)
  • North West Side by the Jim Beam Bar
  • North East Side by Taco Bell
• Upper Concourse
  • South West Side by Section 303
  • South East Side by Section 328
  • North West Side by 311
  • North East Side by 320

Escalators are located in the following locations:

• Lobby to the Main Concourse
• Lobby to the Upper Concourse
• Second Street Suite Entrance to Main Lobby
• Main Lobby to Suite Level 2
• In the North East Corner on the Main Concourse to Suite Level 2

KFC Yum! Center staff members have been trained in emergency preparedness and evacuation procedures. In the event of an emergency, please follow the direction of arena staff for your safety and the safety of others.

First Aid is located on the Main Concourse’s south-west corner by section 103 and the Upper Concourse’s south-west corner by section 304.

We invite you to grow your career at the KFC Yum! Center Arena. A complete listing of full-time and part-time opportunities with the company can be found on our Employment page.

Once you apply, a hiring manager will contact individuals directly matching the qualifications and requirements for the position.

The KFC Yum! Center has several entrances. Some entrances could be closed depending on event needs. VIP, Suite, Media, and General Admission ticket holders will have specific entrances for most events.

• Galt House Skywalk 
• Main Lobby Entrance (3rd and Main Street)
• Second street entrance (2nd and Main Street - (Suite-only entrance during concerts. Media and suite entrance during Louisville Athletics events.)
• Entrances through all parking garage elevators

The KFC Yum! Center offers a variety of event spaces that accommodate the needs of a small business meeting, to a wedding, to a large-scale concert. If you would like to host a business meeting or special event at our arena, please visit our booking page.

Family restrooms are located in every corner of Main and Upper Concourses. These restrooms offer baby changing facilities.

Fan Assist (guest service) has two locations in the KFC Yum! Center (Box Office in the main lobby and on the Main Concourse Level) to assist patrons regarding general inquiries, seating questions, ticketing issues, accessible needs and assistance and information on future events. Fan Assist is open when the doors officially open for an event until the show’s main act takes the stage.

Guest Services staff including greeters, ushers, ticket takers, and security is available to assist patrons with general inquiries throughout the duration of an event.

During Louisville Athletic events, no firearms are permitted inside the venue.

During all other events, firearms may be restricted at the discretion of the individual promoter. To find out the firearms policy for a specific show, please call the KFC Yum! Center at 502-690-9000 on the day of the show.

Are you looking to raise money for your non-profit organization's equipment, travel expenses, events, and more? The KFC Yum! Center offers two exciting fundraising opportunities to help you reach your needs!

Be a part of a top-ranked gameday experience with Sodexo Live! Earn up to $1,500 per event for your non-profit. Enjoy free meals, and receive tips and bonus opportunities! Want to learn more? Email Aaron at aaron.martin@centerplate.com.

Provide first-class guest experiences at both the KFC Yum! Center with Andy Frain Services. Andy Frain Services provides contract services personnel to a multitude of different venues across the nation. Earning potential is dependent on the number of people and the number of event days worked. Download Fundraising Brochure for Non-Profits - KY Branch.pdf to learn more! To enquire, email nbrannock@andyfrain.com.

Entertain your group at the KFC Yum! Center! Discounts and special offers for groups can be found on our Groups Discounts page.

Guest Code of Conduct

• Guests shall be respectful of all other guests, arena staff, performers, participants, officials, and arena property.
• Guests shall follow the direction/instructions of KFC Yum! Center staff.
• Guests shall refrain from using threatening or abusive language or making obscene gestures.
• Guests shall refrain from throwing objects.
• Guests shall refrain from fighting, taunting, assaulting, or any other unwanted physical contact.  Guests will refrain from any other behavior that will interfere with guests’ ability to enjoy the event or staff’s ability to work.
• Guests shall not enter the playing or performance area or interfere with an event in any manner.
• Guests are prohibited from standing on seats and standing/sitting on other guests’ shoulders.
• Guests consuming alcoholic beverages will do so in a legal and responsible manner.
• Guests are not permitted to smoke, including vaping and e-cigarettes, inside the KFC Yum! Center.
• Guests are not permitted to engage in unsanctioned commercial activity while on the KFC Yum! Center premises.
• Any other conduct deemed by KFC Yum! Center staff to be inappropriate to the peace and good order of events or which may adversely affect the safety of persons or property will be handled immediately by our staff and may result in an ejection.
• Guests who fail to comply with the KFC Yum! Center code of conduct are subject to immediate ejection.

See all accommodations convenient to the KFC Yum! Center.

The Kentucky Athletic Hall of Fame display at the KFC Yum! Center honors the accomplishments of athletes from across the Commonwealth with a display on the east and west sides of the Main Concourse. The display’s nine panels showcase the Hall of Fame athletes in various sports as well as coaches, contributors, and icons of the Bluegrass State. Those highlighted throughout the display include Denny Crum, Hillerich & Bradsby, Muhammad Ali, Adolph Rupp, Phil Simms, Dan Issel, Tom Jurich, Paul “Bear” Bryant, Pat Day, Tori Murden-McClure, and many others. See the KAHF website for more information on the Kentucky Athletic Hall of Fame.

Items found before, during, or after an event may be given to the KFC Yum! Center Security Office. During an event, please visit Fan Assist to inquire about lost items. Patrons may also contact the facility at (502) 690-9000 to inquire about lost items. The KFC Yum! Center and its staff are not responsible for lost or stolen items. Lost items not claimed within 30 days are donated to local charities.

The paging of patrons inside the KFC Yum! Center is not permitted during concerts, shows and other events at the facility. Please alert KFC Yum! Center guest services if a member of your party is lost during an event.

Louisville Athletics merchandise is available at the Cardinal Authentic Store located in the lobby and the team store located in the main concourse behind section 119.

Event merchandise is provided by individual shows and concerts. Merchandise stands vary by show but are typically located at the top of the escalators on the Main Concourse and in the Rabbit Hole Lounge on the Main Concourse. For shows with 300-level seating, an additional stand may be located on the Upper Concourse.

Fans interested in running a message on the video board during Louisville Athletics events please fill out a form.

Nursing Mother Rooms are located on the Main Concourse and Upper Concourse. A KFC Yum! Center Arena team member can help direct you to the closest location.

The KFC Yum! Center has a convenient multi-level garage located under the facility operated by PARC. Guests can pre-pay for parking online to reserve a spot in the arena garage. There are also many other parking options in the surrounding area.

The following items are not permitted inside the KFC Yum! Center:

• Animals*
• Backpacks of any kind, including drawstring
• Banners
• Briefcases
• Camera Bags
• Car seats
• Computer Bags
• Fanny packs
• Firearms**
• Illegal substances
• Knives of any size
• Large bags (bags/purses can be no larger than 14” x 14” x 6”)*
• Laser Pens/Pointers
• Mace/Pepper Spray
• Outside food or drink
• Professional Cameras/Detachable Lenses
• Tablets/iPads
• Large Umbrellas are prohibited. Small umbrellas that are kept inside a purse will be permitted.
• Video Cameras
• Weapons of any kind

KFC Yum! Center management reserves the right to prohibit any item from entering the premises. All patrons and their belongings are subject to search prior to entry or once inside the building.

*Service animals are permitted.
*medical bags and diaper bags are permitted and subject to search

**During Louisville Athletic events, no firearms are permitted inside the venue. During all other events, firearms may be restricted at the discretion of the individual promoter. To find out the firearms policy for a specific show, please call the KFC Yum! Center at 502-690-9000 on the day of the show.

TARC buses will give patrons close access to the KFC Yum! Center. Visit TARC to plan your next trip to the arena and help reduce your carbon footprint.

For the safety of our patrons, re-entry is strictly prohibited.

Recycling receptacles are located throughout the arena.

The KFC Yum! Center has restrooms conveniently located throughout the arena. Staff members can help direct you to the closest location from your seats.

The KFC Yum! Center utilizes a staff of security officers and police officers in and around the facility, as well as video technology to enhance the safety and security of our guests, clients, and employees. The arena is staffed to meet the needs of the crowd as well as the requirements of the client.

If you see suspicious activity, please report it to the nearest venue staff or law enforcement.

Suspicious circumstances/activities include but are not limited to:

1. Backpack, suitcase, briefcase or package left behind or unattended
2. Strangers asking questions about structures or security procedures
3. Unusual chemical smells, fumes or smoke that worry you
4. Unauthorized cars, vans or trucks left in no-parking zones near important buildings
5. Overheard threatening conversations discussing violence, bombs, guns, etc.
6. Guests taking pictures of unusual things such as fuel storage, utilities, secure areas, and ID badges

Sensory Inclusive
KultureCity^® has once again partnered with the KFC Yum! Center to make this location and all its programs and events Sensory Inclusive^TM. To enable guests with sensory sensitivities the arena will provide sensory bags equipped with noise-canceling headphones, fidget tools, verbal cue cards, and weighted lap pads. These items are available at the Fan Assistance booth.

We also have a sensory-friendly quiet space that will be available during all events for patrons located behind section 112 on the main concourse.

The KFC Yum! Center is a non-smoking facility. We ask that all patrons refrain from smoking until after leaving your event.

Strollers are only permitted inside the KFC Yum! Center during family shows, and must be left near the entrance inside the lobby or in our designated stroller area. 

The KFC Yum! Center offers 71 well-equipped, spacious suites and 4 party suites. Please contact Louisville Athletics at (502) 852-2015 or the KFC Yum! Center Premium Services Department at (502) 690-9015 for concerts or other events.

See all Ticket Information.

Large umbrellas are not permitted inside the KFC Yum! Center. However, we do offer bins to store large umbrellas once you enter the arena. The KFC Yum! Center is not responsible for any lost or stolen large umbrellas. Small umbrellas that are kept inside a purse will be allowed.

The Louisville Hall of Honor is located in the main lobby of the KFC Yum! Center, the home to the Louisville Men’s and Women’s basketball programs. Featured in the Louisville Hall of Honor is a complete member listing of the Louisville Athletic Hall of Fame as well as an interactive display that offers biographical information and career highlights of each inductee. The history of the Louisville Men’s and Women’s Basketball programs are highlighted through various displays, memorabilia, and other artifacts, including the 1980 and 1986 NCAA Men’s National Championship trophies and the 2009 NCAA Women’s National Championship Runner-Up trophy.

Navigation for the Visually Impaired
In partnership with the American Printing House for the Blind, visually impaired guests can now navigate the KFC Yum! Center without assistance. GoodMaps technology transforms any smartphone into an audio guide that tells users exactly where they are in the venue and guides them — turn by turn, step by step — to elevators, restrooms, concession stands, arena seating areas, and more. Download the GoodMaps Explore app for an Apple device or Android device today and easily navigate the KFC Yum! Center during your next event!

Sponsored by Louisville Water Company, water fountains and water bottle filling stations are located in various parts of the KFC Yum! Center.

During Louisville Athletics events, no firearms are permitted inside the venue.

During all other events, firearms may be restricted at the discretion of the individual promoter. To find out the firearms policy for a specific show, please call the KFC Yum! Center at 502-690-9000 on the day of the show. In the event that firearms are permitted, patrons must register at the "Police Check-In" table located near the Ticket Office at the Main Lobby entrance or the near the Cardinal Authentic Store at the Galt House entrance.

To learn more about the KFC Yum! Center, please visit these respective websites:

• www.kfcyumcenter.com
• www.facebook.com/kfcyumcenter
• www.twitter.com/kfc_yumcenter
• www.instagram.com/kfcyumcenter/

Will Call is located at the KFC Yum! Center Ticket Office. Guests can pick up tickets from any open ticket window 60 minutes prior to event time. Some events may have restrictions or different times for pick up of VIP, fan club, band, and promoter will call.

The Will Call ticket window closes at varying times depending on the event. Guests needing to pick up Will Call tickets after the ticket window has closed must go to the main doors. VIP, fan club, band & promoter will call may not be available for late pickup.

Will call times and locations may vary for Louisville Athletics and NCAA events. When picking up tickets from will call, guests must have a valid picture ID or University of Louisville ID. Louisville Athletics will call ticketing windows are closed at the start of halftime. 

Wheelchairs are available on a first-come, first serve basis. Any Guest Services staff member can assist upon arrival.

The KFC Yum! Center is fully equipped with ADA Accessibility entrances and seating. Any patron who requires wheelchair/mobility accessible, hearing or vision assisted seating may contact the KFC Yum! Center Ticket Office at (502) 690-9090. Accessible Seating can also be purchased through Ticketmaster on Ticketmaster.com. Guests that require ADA Accessibility Seating must request this at the time of ticket purchase.

Select comedy shows use Yondr pouches to create phone-free performance spaces. Information regarding the use Yondr will be listed on the show's event page.

• Upon arrival at the venue, phones will be secured in individual Yondr pouches that will be opened at the end of the event.
• Guests maintain possession of their devices at all times.
• Guests can access their devices throughout the event only in designated Phone Use Areas within the venue. All devices will be re-secured in Yondr pouches before returning to the performance space.